Data Protection

fk9999 Privacy Policy

Your privacy matters to us. This Policy explains exactly what personal data fk9999 collects, why we collect it, how we protect it, and the choices you have over your information.

Effective: 1 January 2026 SSL Encrypted Bangladesh
Last updated: 1 January 2026

Introduction

fk9999 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who registers, visits, or interacts with our platform at https://fk9999.pro. This Privacy Policy ("Policy") describes in clear, plain English how we collect, use, store, share, and safeguard your information when you use any feature of the fk9999 website or associated services.

By creating an account or continuing to use the fk9999 platform, you acknowledge that you have read and understood this Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure by contacting our support team.

This Policy applies to all users of the fk9999 platform, including registered players, visitors browsing the site without an account, and individuals who contact us via our support email. It covers data collected through the website, through automated technologies such as cookies and log files, and through interactions with our customer support team.

We may update this Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. The "Last updated" date at the top of this page will be revised whenever a material change is made. Continued use of the platform after such a change constitutes your acceptance of the revised Policy.

Our Privacy Commitments

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256-bit SSL Encryption

All data transmitted between your device and our servers is protected with industry-standard SSL encryption.

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No Data Selling

We never sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.

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Minimal Data Collection

We collect only the data that is necessary to provide, operate, and improve our services.

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Right to Deletion

You may request the deletion of your personal data at any time, subject to our legal retention obligations.

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Transparent Communication

We will notify you of any significant changes to this Policy via your registered email address or a site notice.

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Secure Data Storage

Your data is stored on secure, access-controlled servers with regular security audits and monitoring.

Privacy Policy — Full Details

1. Information We Collect

When you use the fk9999 platform, we may collect the following categories of personal data:
  • Identity data: Full name, date of birth, gender, and National Identity Card (NID) number or passport number provided during registration or KYC verification.
  • Contact data: Email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
  • Account data: Username, encrypted password, account balance, transaction history, bonus history, and betting/gaming activity records.
  • Financial data: Mobile banking numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and card details (Visa, Mastercard) used for deposits and withdrawals. Full card numbers are never stored on our systems — payment processing is handled by our certified payment partners.
  • Technical data: IP address, device type, browser type and version, operating system, screen resolution, time zone, and session duration collected automatically when you visit the platform.
  • Usage data: Pages visited, games played, bets placed, search queries, click events, and navigation paths within the platform.
  • Communications data: Records of correspondence you send to our support team, including email content and timestamps.
  • Verification documents: Copies of identity documents and proof-of-address documents submitted for KYC purposes.
We do not knowingly collect data from individuals under the age of 21. If we become aware that a user is under 21, their account will be closed and their data deleted in accordance with our data retention policy.

2. How We Use Your Information

fk9999 uses the personal data we collect for the following purposes:
  • Account management: To create, verify, maintain, and secure your player account on the fk9999 platform.
  • Service delivery: To process deposits and withdrawals, settle bets, award bonuses, and provide access to games and betting markets.
  • Identity and age verification: To confirm that you meet the 21+ age requirement and to comply with our KYC obligations before processing withdrawals.
  • Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorised access, and other prohibited conduct as described in our Terms & Conditions.
  • Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
  • Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion, as described on our Responsible Gaming page.
  • Platform improvement: To analyse usage patterns and technical performance data in order to improve the functionality, speed, and user experience of the fk9999 platform — an important consideration for Bangladeshi mobile users accessing the site on varying network speeds.
  • Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (e.g., BPL cricket season offers, Eid specials) where you have consented to receive such communications. You may opt out at any time.
  • Legal compliance: To meet our obligations under applicable law and to respond to lawful requests from regulatory bodies or law enforcement authorities.

3. How We Share Your Information

fk9999 does not sell, rent, or share your personal data with unaffiliated third parties for their own commercial purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis:
  • Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your deposits and withdrawals.
  • Game and technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and Vivo Gaming — where necessary to authenticate your session and record game outcomes. These providers operate under strict data processing agreements with fk9999.
  • Identity verification services: Third-party KYC and age verification providers used to validate the documents you submit during the verification process.
  • IT and hosting infrastructure providers: Cloud and server hosting partners who store platform data on our behalf under confidentiality obligations.
  • Legal and regulatory authorities: Where we are required by law, court order, or regulatory directive to disclose information about a player's account or activity.
  • Fraud prevention agencies: Where we suspect that a player's account is being used for fraudulent or illegal activity, we may share relevant data with specialist fraud prevention services or law enforcement agencies.
All third parties with whom we share data are required to maintain appropriate technical and organisational security measures and to process your data only for the purposes authorised by fk9999.

4. Cookies & Tracking Technologies

The fk9999 platform uses cookies and similar tracking technologies to deliver and improve the site experience. Cookies are small text files stored on your device. We use the following types:
  • Essential cookies: Required for core platform functions such as maintaining your login session and remembering your language preference. These cannot be disabled without affecting platform functionality.
  • Performance cookies: Used to collect anonymised data about how players use the platform — which pages are visited most often, how long sessions last, and where errors occur. This data helps us optimise platform performance for Bangladeshi mobile users.
  • Functional cookies: Used to remember your preferences such as game history, recently played titles, and display settings.
  • Analytics cookies: Used to understand aggregate player behaviour and improve our content and promotions. Analytics data is processed in aggregate and is not linked to individual identities.
You can control cookie settings through your browser's privacy settings. Disabling certain cookies may affect your ability to use some features of the fk9999 platform. By continuing to use the platform after being presented with this Policy, you consent to our use of cookies as described above.

5. Data Security

Protecting your personal data is a core priority at fk9999. We implement a combination of technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of your data:
  • All data in transit between your device and our servers is protected using 256-bit TLS/SSL encryption.
  • Account passwords are stored using a one-way cryptographic hashing algorithm and are never stored in plain text.
  • Access to player data within our organisation is restricted to authorised personnel on a strict need-to-know basis.
  • Our servers undergo regular security audits, vulnerability assessments, and penetration testing.
  • We maintain an incident response plan that requires us to notify affected players and relevant authorities within a reasonable timeframe in the event of a confirmed data breach.
While we take every reasonable precaution to protect your data, no internet-based platform can guarantee 100% security. You are responsible for keeping your own login credentials — your username and password — confidential. Never share your fk9999 account credentials with anyone.

6. Data Retention

fk9999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

Account data Retained for the lifetime of your account, plus 5 years after account closure for audit and legal compliance purposes.
Transaction records Retained for 7 years from the date of the transaction, in line with standard financial record-keeping obligations.
KYC documents Retained for 5 years after account closure or the last transaction, whichever is later.
Support correspondence Retained for 3 years from the date of the last communication.
Technical/log data Typically retained for 12 months, then anonymised or deleted.
Marketing preferences Retained until you withdraw consent. Opt-out records are retained indefinitely to prevent re-subscription in error.

7. Your Rights Over Your Personal Data

As a player on the fk9999 platform, you have the following rights with respect to your personal data:
  • Right of access: You may request a copy of the personal data we hold about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct it.
  • Right to erasure: You may request the deletion of your personal data, subject to our legal retention obligations. Note that data required for financial, legal, or fraud-prevention purposes cannot be deleted before the applicable retention period expires.
  • Right to restrict processing: You may request that we limit how we use your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
  • Right to data portability: You may request a machine-readable copy of the personal data you have provided to us.
  • Right to withdraw consent: Where our processing of your data is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to object: You may object to our processing of your personal data for direct marketing purposes at any time.
To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 calendar days of receipt.

8. Marketing Communications & Opt-Out

With your consent, fk9999 may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, cricket betting markets (BPL, IPL, T20 World Cup), and seasonal offers (Eid promotions, Pohela Boishakh specials, Durga Puja offers). You may withdraw your consent at any time by:
  • Clicking the "Unsubscribe" link included in every promotional email we send.
  • Logging in to your fk9999 account and adjusting your communication preferences in the account settings panel.
  • Contacting our support team at [email protected] with a clear request to stop receiving marketing communications.
Please note that even after opting out of marketing communications, we may still send you transactional messages relating to your account (e.g., deposit confirmations, withdrawal notifications, security alerts, and KYC requests). These transactional messages are necessary for the operation of your account and cannot be disabled.

9. Third-Party Links & Services

The fk9999 platform integrates with third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming, Vivo Gaming) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to deliver its services. These third-party services operate under their own privacy policies, and fk9999 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you interact with.

Where fk9999 shares your data with third-party processors, we do so under a data processing agreement that requires the processor to implement appropriate security measures and to use your data only for the purposes specified by fk9999.

10. Changes to This Policy

fk9999 reserves the right to modify this Privacy Policy at any time. When we make a material change to this Policy, we will update the "Last updated" date at the top of this page and, where the change is significant, we will notify you via a prominent notice on the platform or by email to your registered address. We encourage you to review this page periodically to stay informed about how we are protecting your data. Your continued use of the fk9999 platform after any modification constitutes your acceptance of the updated Policy.

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Privacy Enquiries

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, please contact the fk9999 data team. Email: [email protected]. We aim to respond to all privacy-related requests within 30 calendar days. Our team is available 24/7, Bangladesh Standard Time (UTC+6).

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Play Responsibly — 21+ Only

fk9999 is committed to the wellbeing of every player. Your personal data includes your gaming activity — we use this data to identify signs of problem gambling and apply responsible gaming tools. Visit our Responsible Gaming page to learn more about the tools available to you.

Your Data Is Safe at fk9999

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